theory8labs
All open roles

Customer Insights Analyst

AnalyticsRemote (US)Full-time$62,000 – $85,000Posted Nov 5, 2026

Overview

You will turn scattered customer feedback into clear themes that product and success teams can act on. This is a fully remote position for candidates in the US, working with survey tools, support exports, SQL, and short written reports.

What you will do

  • Run and analyze customer surveys such as NPS.
  • Tag support tickets and call notes into clear themes.
  • Connect feedback to usage and churn data.
  • Share a regular summary of what customers are saying.

What you bring

  • 1+ years in research, analysis, or customer-facing work.
  • Strong spreadsheet skills, with SQL preferred.
  • Able to find a clear story in messy text data.
  • Clear and concise writing.